Privacy Policy

FlowCue · Last updated August 18, 2026

Welcome to FlowCue

SenseQ Ltd. (“SenseQ,” “we,” “us,” or “our”) operates FlowCue, including the FlowCue mobile app, connected FlowCue devices, and related services. This Privacy Policy explains how we handle information when you use FlowCue.

FlowCue uses information from your connected water-monitoring devices to provide readings, leak and device-health alerts, and device-control features. During setup, Wi-Fi credentials are transferred directly to your FlowCue device; they are not sent to or retained by the FlowCue backend.

1. Information We Collect

We collect and receive the following information to provide FlowCue:

Account and home information. Your name, email address, phone number, account identifier, home name, address, and time zone.
Connected-device information. Device identifiers, device type, firmware version, network and connection status, signal strength, configuration, and diagnostic information.
Water and device data. Meter and sensor readings, water-use and flow information, alerts, valve or device state, device commands, and information needed to identify possible leaks, faults, or service issues.
Mobile-app and notification information. A locally generated app/device identifier, platform, operating-system and device-model information, app version, diagnostic information, and push-notification tokens.
Photos and support information. Photos you choose to capture or upload during installation, device setup, or a support request, together with support-ticket messages and related details.
Bluetooth setup permissions. FlowCue may request Bluetooth and, on Android, location permission to discover and provision nearby FlowCue devices. FlowCue does not request location data to monitor your water use.

2. Wi-Fi Credentials

When you connect a FlowCue device to your Wi-Fi network, the credentials are sent directly from your phone to that device as part of setup. Wi-Fi credentials do not reach or persist on the FlowCue backend.

3. How We Use Information

To create and manage your account, homes, connected devices, and permissions.
To deliver water readings, device status, notifications, leak detection, and device-control features.
To install, configure, update, maintain, troubleshoot, and improve FlowCue and its connected devices.
To provide support, investigate service or security issues, and meet legal obligations.

We do not sell personal information or use it for targeted advertising.

4. Sharing of Information

We share information only as needed to operate FlowCue or when required by law:

With service providers that provide hosting, infrastructure, push-notification delivery, email, security, and customer-support services for FlowCue.
With people you authorize to access a shared FlowCue home or its connected devices.
When required to comply with law, enforce our rights, or protect the safety and security of users, FlowCue, or others.

5. Retention, Security, and Account Deletion

We use reasonable administrative, technical, and organizational safeguards designed to protect information in transit and at rest. No method of transmission or storage is completely secure. We keep information only as long as reasonably necessary to provide FlowCue, resolve disputes, meet legal obligations, and maintain security.

You can permanently delete your account from within the FlowCue app. This deletes your account, including its user identifier, and the data associated with homes that you are permitted to delete. If a home is shared, FlowCue may require another owner to be assigned or other members to be removed before deleting that home so that another person’s access and data are not removed unintentionally. Account and eligible home deletion cannot be undone.

6. Your Choices

You can manage notification permissions in your device settings and may contact us to request access to or correction of personal information, subject to applicable law. You may also delete your FlowCue account in the app as described above.

7. Children’s Privacy

FlowCue is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to FlowCue, please contact us so we can take appropriate action.

8. Changes to This Policy

We may update this policy when FlowCue or applicable requirements change. We will post the revised policy here and update the “Last updated” date.

9. Contact Us

For privacy questions, concerns, or requests, email flow-support@senseq.com.